This idea has been merged into another idea. To comment or vote on this idea, please visit CF-I-8 Customize email notification sender name/address.
Gmail groups conversations by the email sent from. We receive many support requests each day and it has to keep track of all conversations because gmail groups all of them from the sender elfsight. If the form sent from the users email instead of elfsight then each email would come through as a single converation on gmail.