It would be very interesting to be able to add more than one "Agent" to whats,
Including various contacts, such as Finance, Support, Sales and etc.
A WA business account would be required for this, and it would cost Elfsight considderably more to pay for that.
Your costs would go up as well, it just depends if you're willing to pay.
The ability to be able to allow for a number of different tellers to pick up the user request, then cancelling out to the rest, is a useful tool to stem high stress periods where customers are left waiting.
+1, I've had a customer request for this, and then realised I can't carry it out as this isn't possible.
Live chat with being able to select an agent like this would be very good:
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