John, my apologies for the delay!

Replying to your first question: no, you won't have to get back to Classic Pages.

I'm really sorry that the New Experience Pages don't work on your end :(

Please contact our Support Team, they will be very happy to assist you and make everything work.

Hi Helga,

I can't see any option to review this unfortunately.

Can you confirm if this means that the reviews widget should now be fully
working with the New Experience Pages?

It doesn't appear to be working for us, we added a review to Facebook as a
test but it still isn't showing on our site. I also noticed that the 'What
our customers say / leave us a review' bar is now appearing at the bottom
of all of our pages, this wasn't there before. Is this expected? Should it
appear on every page?

We have a reviews page added with a menu link at the top, I would've
expected this section to appear in this page only.

Kind regards
Amanda

Hi Helga

Can I confirm that the reviews widget will now work with the New Experience
Page and I will not need to revert to the Classic Page?

I was previously speaking with your colleague who had suggested this is the
only way we would be able to use this widget by changing back to the
classic page.

Thanks
Amanda

Hello folks, and thanks for the update!

If you have issues with displaying New Experience pages in the widget, please contact our Support Team, they will be very happy to iron things out.

Thanks a lot for your understanding!

Helga, Community Manager

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Hi Helga

This doesn���t seem to be working.

If I���m doing something wrong, please let me know as this customer is getting pretty hacked off.

Cheers

James

Hey, For me doesnt work!

Hi John,

Actually, we already have implemented the first solution for New Experience pages support :)

Is there an option for you to check it in your widget and provide feedback on how things work?

That would be really helpful!

Helga, Community Manager

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I agree please consider this and update your app as soon as possible. The Classic pages will soon be removed from Facebook and everyone will need to use a New Experience Page so would like all the same functions and features to be available with these pages also.

Hello guys,

Thank you so much for your patience!

I'm happy to say that our devs have found a solution for the New Experience Pages, and these pages should work fine in the widget now!

Before I mark this request as closed, it would be awesome if you could check the performance first and provide your feedback here.

Your comments are highly appreciated, as they will help us understand whether the solution we implemented is the right one.

A huge thank you!

Hi, please put this on the highest importance. It's been months and FB can get rid of classic page anytime, so we need this widget to be work with New Page Experience ASAP. Thanks!

Hi - most of my customers now have at least 2 months of reviews that are not being pulled though. Have you any eta on when this is going to be fixed or would it be better to look at other options? Seems crazy to be paying for the all-in-one plugin while its not working properly.

James

Absolutely, we surely will post an update here and on our forum as soon as we have added support for New Experience Pages.

Thank you so much for sticking with us 🙏🏻

Helga, Community Manager

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This really is critical. I have held back from going new but some of my clients have accepted it not realising the consequences.

Please let me know as soon as you get a fix!

Pam

Dear folks,

Thank you for your comments!

We ourselves are very frustrated that the solution have yet to be found. Today, I've got an update from the dev team that they keep searching and testing some ideas, but we haven't come to a concrete solution as of yet.

We do realize all the urgency of the situation, and I assure you we're intended to go the whole hog and find the remedy.

Once again, I bring my sincere apologies for such a long wait 😔

Helga, Community Manager

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hello, its been several months and we dont have any solution yet. we need a solution asap. im evaluating cancel my current Elfsight suscrpition.

Please update to work with new experience. That is probably the one reason we won't be able to purchase your service for all of our businesses.

Hello friends!

We totally understand your frustration and concerns, and I'm happy to assure you that our developers are actively searching for options to provide support for New Experience Pages.

They've got one idea that they are going to test out, and fingers crossed it will work 🤞🏻

I'll keep you posted!

Helga, Community Manager

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Hi - not quite sure how to vote for this, but it really needs sorting asap. Current options - lose stuff that's been posted on new experience or not display our latest reviews...not ideal.

Hello folks,

Thanks a lot for your comments!

I'm truly sorry that the classic pages are going to be deprecated, I realize how annoying this issue sounds.

I've passed your request on to our development team so that they find a solution for this situation. I do believe they will be a success, I'll keep you posted here.

Thanks a lot for the heads-up!

Helga, Community Manager

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Please add this as high importance. FB is getting rid of classic page soon, so we really need this feature for new experience page. Thanks a lot!